Fast. Reliable. Straight to you.

We offer three shipping options:

① Pick Up

Pick Up in our Tel Aviv studio → Free. Come say hi and grab your order in person.

[𝟸] Eco Post

Affordable international shipping with tracking. Delivery times vary by country (usually 2–3 weeks).

⑶ EMS Express

Faster, priority international shipping with tracking. Delivery usually 5–10 business days depending on destination

Returns & Exchanges

You have 14 days from delivery to return items in original, unused condition.

  • Swimwear, intimate apparel, custom pieces, and sale items are final sale.

  • Return shipping costs are the customer’s responsibility, unless the item was received damaged, defective, or incorrect.

  • Exchanges are processed as a return + a new order — the fastest way to get the size or color you want.

Missed Deliveries

If your package isn’t collected and returns to us, you can:

  • Reship → pay shipping again.

  • Refund → product value only, once returned in original condition.

Refunds

  • Processed within 14 business days after we receive and inspect your return.

  • Refunds go back to your original payment method.

  • If your item arrives defective or damaged: email us within 7 days with photos. In most cases, we’ll issue a refund or send a replacement without asking for a return. If we do need the item back, we’ll cover the return shipping.

  • Shipping fees, duties, and taxes are not refundable otherwise.

Cancellations & Changes

  • You can cancel or update your order within 2 hours of purchase or before shipment, whichever comes first.

  • Once shipped, changes and cancellations aren’t possible.

Questions?

Contact us via this form or at info@ultra-complex.com Built to move. Designed to arrive.