We offer three shipping options:

Pick Up in our Florentin studio → Free. Come say hi and grab your order in person.

Affordable international shipping with tracking. Delivery times vary by country (usually 1–3 weeks).

Due to ongoing airline and international transit delays affecting some shipments worldwide, delivery times may occasionally be longer than estimated.

Faster, priority international shipping with tracking. Delivery usually 3–10 business days depending on destination.

You have 14 days from delivery to return items in original, unused condition.

Swimwear, intimate apparel, custom pieces, and sale items are final sale.
Return shipping costs are the customer’s responsibility, unless the item was received damaged, defective, or incorrect.
Exchanges are processed as a return + a new order — the fastest way to get the size or color you want.

If your package isn’t collected and returns to us, you can:

Processed within 14 business days after we receive and inspect your return.
Refunds go back to your original payment method.
If your item arrives defective or damaged: email us within 7 days with photos. In most cases, we’ll issue a refund or send a replacement without asking for a return. If we do need the item back, we’ll cover the return shipping.
Shipping fees, duties, and taxes are not refundable otherwise.

You can cancel or update your order within 2 hours of purchase or before shipment, whichever comes first.
Once shipped, changes and cancellations aren’t possible.

Contact us via this form or at info@ultra-complex.com Built to move. Designed to arrive.