We offer three shipping options:
Prices do not include customs duties or import taxes.
Fast. Reliable. Straight to you.
① Pick Up
Pick Up in our Florentin studio → Free, 24/7 by prior arrangement. Come say hi and grab your order in person, or collect at a time that suits you: we can leave your order at the door, and the entrance is camera-monitored so it stays safe until you arrive. Just message us to set it up.
[𝟸] Eco Post
Affordable international shipping with tracking. Delivery times vary by country (usually 1–3 weeks).
Free on orders over $99 to: United States, Canada, United Kingdom, Ireland, Germany, France, Spain, Portugal, Italy, Netherlands, Belgium, Austria, Switzerland, Denmark, Sweden, Norway, Poland, Greece, Finland, Australia, New Zealand, Japan, South Korea, China, Hong Kong, Taiwan, Singapore and Thailand.
Shipments to Australia may experience extended delays due to government import regulations.
⑶ DHL Express
Faster, priority international shipping with tracking. Delivery usually 3–10 business days depending on destination.
Express shipping is calculated at checkout and is not included in the free shipping offer, whatever the order value. Destinations not listed under Eco Post are served by DHL Express only.
Returns & Exchanges
You have 14 days from delivery to return items in original, unused condition.
Swimwear, intimate apparel, custom pieces, and sale items are final sale.
Return shipping costs are the customer’s responsibility, unless the item was received damaged, defective, or incorrect.
Exchanges are processed as a return + a new order — the fastest way to get the size or color you want.
Missed Deliveries
If your package isn’t collected, is refused at customs, or import duties and taxes aren’t paid, and it returns to us, you can:
Reship → pay shipping again.
Refund → product value only, once returned in original condition.
Refunds
Processed within 14 business days after we receive and inspect your return.
Refunds go back to your original payment method.
If your item arrives defective or damaged: email us within 7 days with photos. In most cases, we’ll issue a refund or send a replacement without asking for a return. If we do need the item back, we’ll cover the return shipping.
Shipping fees, duties, and taxes are not refundable otherwise.
Cancellations & Changes
You can cancel or update your order within 2 hours of purchase or before shipment, whichever comes first.
Once shipped, changes and cancellations aren’t possible.
Questions
Contact us via this form or at info@ultra-complex.com Built to move. Designed to arrive.
