Shipping & Delivery

  • Orders are processed and shipped within the timeframe shown at checkout and shipping page ↗.

  • Delivery times depend on your location and carrier.

  • Customers are responsible for providing complete and accurate shipping details. We are not responsible for delays, losses, or extra costs caused by incomplete or incorrect addresses.

  • We are not liable for delays caused by customs, strikes, weather, or other events beyond our control.

Uncollected Orders

If a shipment is returned to us because it was not collected (for example: failure to pick up, refusal to accept delivery, or incomplete address):

  • Reshipment → You may request reshipment at your expense (including return carrier fees).

  • Refund (product only) → You may request a refund for the product value. Shipping fees (initial + return) are non-refundable. Refunds are issued only after we receive and inspect the goods in original condition.

  • Exclusions → Custom, perishable, or otherwise non-returnable items are not refundable if uncollected.

Returns & Exchanges

  • Returns accepted within 14 days of delivery for unused items in original condition.

  • Swimwear, intimate apparel, activewear, custom products, and sale items are final sale.

  • Return shipping costs are your responsibility, unless the item was damaged, defective, or incorrect.

  • Exchanges are processed as a return + a new order (fastest way to secure your preferred size or color).

Refunds

  • Refunds are processed within 14 business days after returned items are received and inspected.

  • Refunds are issued to the original payment method unless agreed otherwise.

  • Defective or damaged items → Must be reported within 7 days of delivery (with photos). In most cases, we’ll refund or replace without requiring a return. If a return is necessary, we’ll cover the shipping.

  • Shipping charges, duties, and taxes are not refundable.

Cancellations & Order Issues

  • Orders may be cancelled or changed within 2 hours of purchase or before shipment, whichever comes first.

  • Once shipped, cancellations and changes are not possible.

Import Duties & Taxes

  • Customs fees, duties, and taxes may apply depending on your country.

  • These costs are not included in our product prices or shipping fees and are the customer’s responsibility.

  • Import duties and taxes are non-refundable.

Legal Compliance

We handle all returns, refunds, and exchanges in line with applicable consumer protection laws.

Governing Law & Jurisdiction

This policy and all purchases are governed by the laws of the State of Israel. Any disputes shall be resolved exclusively by the competent courts in Tel Aviv, Israel, without prejudice to mandatory consumer rights in your country of residence.