At Ultra Complex, we respect your privacy. This policy explains what data we collect, how we use it, and your rights.
Information We Collect
Order details: Name, address, email, phone number, payment info (processed securely through third-party providers).
Account & communication data: Information you provide when signing up for our newsletter, waiting lists, or contacting us.
Browsing data: Cookies, IP addresses, device/browser info, and usage stats collected via analytics and tracking tools.
How We Use Your Data
To process and ship your orders.
To provide customer support.
To send updates, restock alerts, and marketing (if you’ve opted in).
To improve our website, products, and services.
Tracking & Cookies
We use tools including:
Google Analytics (GA4) — to understand site traffic and performance.
Meta Pixel — to measure and improve advertising campaigns.
Stape GTM / similar services — to manage tracking in compliance with privacy laws.
These tools may place cookies or similar identifiers on your device. You can disable cookies in your browser, but some features may not work properly.
Sharing Your Data
We only share data with trusted service providers when necessary, for example:
Payment processors (to complete your purchase).
Shipping companies (to deliver your order).
Email providers (to send updates and newsletters).
We never sell your personal information.
Your Rights
Depending on your location (e.g. EU under GDPR, California under CCPA), you may have the right to:
Access, correct, or delete your personal data.
Restrict or object to certain processing.
Opt out of marketing communications at any time.
To exercise these rights, email us at info@ultra-complex.com.
Data Retention & Security
We keep your data only as long as needed to fulfill orders, provide services, or meet legal obligations. We use secure protocols and trusted partners to protect your information.
Children
Our website and products are not directed at children under 13. We do not knowingly collect data from minors.
Consent
By using our site, placing an order, or signing up for our newsletter, you consent to the collection and use of your information as described in this policy.
For cookies and tracking:
When you first visit our site, you may see a banner asking you to accept or manage cookies.
You can change your cookie settings at any time in your browser or device settings.
For marketing:
You only receive newsletters or promotional emails if you opted in.
You can withdraw consent at any time by clicking “unsubscribe” in our emails or contacting us at info@ultra-complex.com.
Updates to This Policy
We may update this policy from time to time. Changes will be posted on this page with the updated effective date.